Frequently Asked Questions
Our customer support is available Monday to Friday
Average answer time: 9 AM – 6 PM (UTC+8, HKT)
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Are VAT and customs duties included in the displayed prices?
Yes. All prices displayed on childdresshub.com are final and fully inclusive of VAT and applicable import taxes. You will never encounter hidden fees at checkout or upon delivery. 
What are your shipping rates and delivery times?
We offer Free Worldwide Shipping on orders over $35 (or a standard $5.00 flat rate for orders under $35). Orders are dispatched within 1–3 business days, with standard delivery taking 7–20 business days with end-to-end tracking.
How do I pick the right size for my child?
We provide detailed measurements (Height, Chest, Waist, and Foot length) in our [Size Guide]. Since children grow quickly, if your child’s measurements fall between two sizes, we recommend selecting the larger size for maximum comfort.
What is your return and refund policy?
We offer a 30-day return window from the delivery date for unwashed and unworn items with original tags intact. Once approved, refunds are credited back to your original payment method within 5–10 business days.
Are payments on Child Dress Hub secure?
Yes, completely. Our store operates with bank-grade 256-bit SSL encryption and strict PCI-DSS compliance, ensuring your payment data is never stored or compromised.