At Child Dress Hub (operated by Hensor Genesis Limited), we are committed to providing top-quality children's wear and an effortless shopping experience. If you or your little one are not completely satisfied with your purchase, we are here to help with straightforward returns and exchanges.

1. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your package (confirmed by parcel tracking delivery date).

Eligible Return Conditions:

• Items must be unworn, unwashed, undamaged, and in original brand-new condition.
• All original garment tags, plastic hygiene bags, and shoe boxes must be intact and included.
• Free of stains, odors, pet hair, or baby food marks.

2. How to Initiate a Return

1. Contact Support: Email our team at support@childdresshub.com with your Order Number (e.g. #CDH1001), item(s) you wish to return, and the reason (with clear photos if damaged or defective).
2. Receive Authorization: Once approved, our team will provide a Return Merchandise Authorization (RMA) along with the designated return warehouse address.
3. Pack & Ship: Securely repack the item(s) with all accessories included and mail it back using a trackable shipping carrier.

*Please note: Return shipping postage is the responsibility of the customer, except in cases where Child Dress Hub dispatched an incorrect item or defective merchandise. Do not send items back to our Hong Kong corporate registration office without an authorized RMA.

3. Refunds & Processing Times

Once your return parcel arrives and passes quality inspection at our facility, we will send an email confirmation.

• Approved refunds are issued back to your original payment method within 5 to 10 business days.
• Original shipping fees (e.g., the $5 standard delivery fee on orders under $35) are non-refundable unless the return is due to our fulfillment error.

4. Exchanges

Need a different size or color? The fastest route is to initiate a return for your current item and place a new order for the preferred size. Alternatively, contact our support team at support@childdresshub.com and we will assist based on current stock availability.