FAQs
Frequently Asked Questions
Find quick answers to common questions regarding ordering, global shipping, sizing, product safety, and returns.
Purchases & Payments
Do I need to pay additional VAT or import taxes?
No. All prices listed on Child Dress Hub are transparent and inclusive of applicable Value-Added Tax (VAT) and standard duties. What you see at checkout is the final price with zero surprise charges at your doorstep.
Which payment methods are supported?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay through our encrypted payment gateway.
Is shopping on childdresshub.com safe?
Yes. Our website uses 256-bit SSL encryption and complies with international PCI-DSS security standards. We do not store your complete card credentials on our servers.
What should I do if my payment fails at checkout?
Please ensure that your card number, billing address, and security code (CVV) match your bank records. Ensure international transactions are activated on your card. If issues persist, try using PayPal or an alternative card, or reach out to service@childdresshub.com.
Shipping & Delivery
What are your global delivery rates?
We offer Free Standard Worldwide Shipping on all orders over $35.00. For orders below $35.00, a flat-rate shipping fee of $5.00 applies.
How long does delivery take?
Orders are dispatched from our fulfillment center within 1–3 business days. Estimated delivery to European and North American addresses is approximately 7–20 business days depending on local postal processing.
How can I track my package?
Once dispatched, you will automatically receive a dispatch confirmation email containing a tracking number. You can monitor the status directly via our Track Your Order page anytime.
Sizing & Garment Care
How do I find the correct size for my child?
Please refer to our dedicated Size Guide page. For growing children, choosing the next size up ensures longer wear and superior comfort.
Are fabrics safe for sensitive baby skin?
Yes. We prioritize skin-friendly, breathable cotton fabrics, pinch-free zip guards, and tagless designs to ensure complete irritation-free comfort for infants and active toddlers.
How should I care for and wash children's garments?
We recommend machine washing cold (max 30°C/85°F) on a gentle cycle with like colors. Avoid harsh chlorine bleach, turn printed items inside out, and air dry or tumble dry on low.
Returns & After-Sales
What is your return policy?
We accept returns within 30 days of package delivery. Returned merchandise must be unworn, unwashed, and in brand-new condition with all tags and original packaging attached.
Can boxer packs or swimwear be returned?
For hygiene and child safety reasons, intimate items like children's underwear, boxer packs, and swim shorts are final sale unless there is a confirmed manufacturing fault upon delivery.
How long will it take to receive my refund?
Once your return parcel arrives and passes inspection, your refund will be processed to your original payment method within 5–10 business days.